Skip to Main Content

Troubleshooting

Problem: Home page says you have offers when you don't

Visit Show Only Offers page and the problem should go away

Problem: 'Trade' and 'Release' options are missing even when the poke is not in your team

Visit Change Team page and click Save

Problem: Glitched pokemon in team (0 Level)

Visit Change Team page and click Save

Problem: Missing Pokemon

Visit Offers page and it should free any pokes that are stuck in a trade offer. Go back to Your Pokemon page to see if your pokes are back.

You can also try visiting Change Team page and clicking Save

Fixing Browser Issues

The following usually help if there is an issue only you or a small number of users are facing.

Make sure JavaScript is Enabled

Instructions
All modern websites make use of javascript, so its a good idea to have this enabled.

Refresh Cache for a Single Page

If your problem is only happening on one page, Do Ctrl+F5 (Hold the Ctrl key and then hit F5 at the top left of your keyboard), and let the page refresh. This will cause the scripts and stylesheets to be re-downloaded. This helps if the saved copy of our files in your browser is corrupted or outdated.

Clear All Browser Cache

Instructions
Your browser stores static content(images,stylesheets,scripts) from the sites you visit often. Clearing the cache means your browser will have to download these all over again when you next visit those sites. This shouldn't be a problem. This will usually solve visual glitches and any site features that aren't working only for you.

Clear your browser's cookies

Instructions
Do this only for login problems. If you know how only delete sites for a particular domain, do it only for www.delugerpg.com

This will log you out of all the websites you're logged into on your browser.
You will have to log in again on all those sites

Cloudflare Gateway Error / Error 500

If you get this, wait for a few minutes and refresh the page. If you're getting it on every reload, come back to the site in half an hour or so
We use Cloudflare to make the site faster. And most likely one of their servers closest to you is down. They usually fix it within minutes.
You can check Cloudflare System Status to see if they're working on it